Refund Policy

During Live Campaign

You will not be charged until the campaign is done and the project is funded. You can freely modify or cancel your pledge at no cost during the live campaign period (October 1-21).

After Campaign

You can cancel your pledge and request a full refund no later than 14 days after the end of the campaign. After that period, you can request a partial refund, where 20% will be deducted to cover administration and processing fees. To do so, contact our support at support@moodpublishing.com.

During Pledge Management

Approximately 2-3 weeks after the campaign ends and until manufacturing starts, the pledge manager will go live, where you can upgrade your reward or add add-ons. During this period we will ask you to provide your address, pay for shipping, and cover any applicable taxes. We will notify you several times, so make sure you have access to your account email.

When Production Starts

Once Pledge Management ends and we initiate the manufacturing of the game, refunds or edits will not be possible. If your reward is successfully delivered and you fail to accept it, we can reship it at your cost, but will not offer refunds.

Damaged or missing goods

If you notice damage or components missing upon reception of the product, reach out to Sharon at support@moodpublishing.com - she will gladly assist you.

Add-ons

Add-ons » Merch