1. The Seller is obliged to provide the Customer with Products without defects. The Seller is liable to the Customer if the Product has a physical or legal defect (warranty). If the Product has a defect, the Customer may submit a statement of price reduction or withdrawal from the Sales Agreement, or demand replacement of the defective Product with a defect-free Product or removal of the defect.

2. Pursuant to Art. 558 § 1 of the Civil Code, if the Entrepreneur is a party to the Sales Agreement, the Parties jointly exclude the Seller's liability under the warranty and guarantee.

3. The customer has the right to submit a complaint using the contact form available on the Store's website at: https://support.awakenrealms.com/support/tickets/new.

4. The Customer's complaint should include:

information on how to purchase the Product;

information about the Product, in particular the type and date of the defect;

specification of the request regarding the method of removing the defect (replacement of the product with a new one, repair of the Product, price reduction, withdrawal from the Sales Agreement - if the defect is significant);

providing contact details of the Customer submitting the complaint.

5. In the event of exercising the rights under the warranty - if the Seller deems it necessary to consider the complaint - the Customer is obliged to deliver the defective Product at the Seller's expense, to the following address:

Realms Distribution Sp. z o. o.

Aleja Kasprowicza 46

51-146 Wrocław

6. The Seller takes steps to ensure the correct operation of the Store and undertakes to remove any irregularities reported by Customers within a reasonable time.

7. The Customer may notify the Seller of any irregularities in the functioning of the Store via the contact form or via e-mail to the following address: sklep@awakenrealms.com.

8. A complaint regarding irregularities related to the functioning of the Store or the Customer Account should include the type and date of the irregularity.

9. The Seller undertakes to respond to the complaint immediately, no later than within 14 days from the date of its submission.

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